bd91's Privacy Policy
Your personal information is our highest priority. This policy clearly describes how bd91 collects, uses, and protects your information.
Introduction & Purpose
bd91 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect from users of our website and services, how that information is used, with whom it may be shared, and how you can maintain control over your information.
By using our services, you are considered to have given your consent to the terms described in this policy. This policy supplements our Terms and Conditions and should be read alongside that document.
What Information We Collect
bd91 collects only the information necessary to operate the service. We may collect the following types of information:
Identification Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Address and residential details
- National ID or passport information (for identity verification)
Financial Information
- Transaction history (deposits and withdrawals)
- Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
- Wallet number or bank account number
Complete financial information is never stored on our servers — only transaction references are kept.
Technical Information
- IP address
- Browser type and version
- Operating system
- Device identification information
- Cookies and session data
- Login / logout times
Gaming Activity Information
- Game play history and preferences
- Betting history
- Bonus and promotion usage details
- VIP points and tier status
- Responsible gaming limit information
Methods of Data Collection
bd91 collects your information in the following ways:
3.1 Directly Provided Information
We collect directly the information you provide during account registration, login, deposit and withdrawal processes, and when contacting our support team. All information provided when creating your account falls under this category.
3.2 Automatically Collected Information
When you browse our platform, technical information (such as IP address, cookies, and device information) is collected automatically. This information is used to ensure the security and performance of the platform.
3.3 Information via Third Parties
For identity verification and fraud prevention, we may verify information from trusted third-party services when necessary. Payment gateways may also collect information during payment processing — their own privacy policies apply.
How Your Information Is Used
bd91 uses your information only for legitimate and necessary purposes. The main purposes for which information is used are described below:
| Purpose | Description |
|---|---|
| Account Management | Creating accounts, verifying identity, managing the login process, and maintaining security. |
| Financial Transactions | Processing deposits and withdrawals, preventing fraud, and maintaining financial records. |
| Service Improvement | To improve the user experience and analyse the performance of the platform. |
| Customer Support | To resolve your questions and issues via live chat and email. |
| Responsible Gaming | Monitoring gaming patterns and intervening when necessary to protect against the harmful effects of gambling. |
| Marketing Communications | Informing you about promotions and offers with your consent. You can unsubscribe at any time. |
| Legal Obligations | Complying with applicable laws, regulations, and directives from authorities. |
Information Sharing & Disclosure
bd91 does not sell or rent your personal information. However, information may be shared with third parties in certain circumstances:
Service Providers
Only the necessary information is shared with contracted third parties for payment processing, identity verification, and technical support. They are required to act according to our instructions and may not use the information for their own purposes.
Legal Authorities
Information may be disclosed in response to court orders, legal obligations, or legitimate requests from government authorities. In such cases, we always aim to provide the minimum information required.
Fraud Prevention
Information may be shared with security agencies where necessary to prevent fraud, money laundering, or other illegal activities. This is done in the interest of protecting all users.
Business Changes
Information may be transferred in the event of a merger, acquisition, or sale of business assets. In such circumstances, we will notify you in advance and this policy will continue to apply.
Cookies & Tracking Technologies
bd91 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for login sessions, security tokens, and the basic operation of the platform. The site does not function properly without these and they cannot be disabled.
Functional Cookies
Used to remember your preferences (such as language or game category). These make your browsing experience more convenient.
Analytics Cookies
Used to analyse usage patterns on the platform, which helps with service improvement. This information is processed statistically.
Data Security Measures
bd91 has implemented industry-standard security measures to protect your personal information:
SSL Encryption
Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between you and our servers secure. When you see a padlock icon and https:// in your browser, the connection is secure.
Data Encryption
Sensitive information (such as passwords and payment details) is stored in encrypted form in our database. No employee or third party can read this information directly.
Security Monitoring
Our systems are monitored 24/7. When suspicious activity is detected, precautionary measures are taken automatically and an account may be temporarily suspended if necessary.
Access Control
Only authorised employees can access your information on a need-to-know basis. All access is logged and regularly audited.
Data Retention Period
bd91 retains your information only for as long as necessary. Retention periods may vary depending on the type of information:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account is active + 5 years after closure | Legal obligations and dispute resolution |
| Financial Transactions | 7 years from the date of transaction | Compliance with financial regulations |
| Gaming History | 2 years after account closure | Responsible gaming monitoring |
| Communication Records | 3 years from the date of communication | Support quality control and dispute resolution |
| Technical Logs | Up to 90 days | Security monitoring |
Your Information Rights
As a bd91 user, you have the following rights over your own information. To exercise these rights, contact our support team:
Right to Access
You have the right to receive a copy of the information we hold about you.
Right to Rectification
If your information is incorrect or incomplete, you can request a correction.
Right to Erasure
In certain circumstances, you may request the deletion of your data, unless there is a legal obligation to retain it.
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your data.
Right to Object
You may object at any time to the use of your data for marketing purposes.
Right to Data Portability
You may request to receive your data in a structured, commonly used format.
Protection of Minors
bd91's services are strictly for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration, and identity documents may be requested if necessary.
If you become aware that a minor is using our services or that their information is held by us, please notify us immediately at [email protected]. We will verify the matter, delete that information, and close the account.
Changes to the Policy
bd91 reserves the right to amend and update this privacy policy as needed. If significant changes are made to the policy, we will inform you in the following ways:
- Publishing a notice on the website
- Sending a notice to the registered email address
- Requesting a policy review at the time of next login
If you continue to use the service after any changes, you will be considered to have consented to the new policy. You are advised to review this page regularly.
International Data Transfers
For the purposes of operating our services, data may in some cases be processed on servers outside Bangladesh. In the case of such transfers, we ensure that:
- The destination server or service provides adequate security measures
- Protection is ensured through data transfer agreements
- Third parties are bound to comply with our privacy standards
- Data is kept secure in transit using encryption
Contact & Complaints
If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team. We will consider your matter carefully and respond as quickly as possible.
Have a privacy-related question?
Our support team is available 24/7 in Bengali and English to assist you.
Email: [email protected]